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The Orchid Select Experience
As an Orchid Select
customer, you are assured a unique shopping experience, distinguished by
old fashioned family service, convenience, and unparalleled quality. We
ship direct from our own greenhouse to your door & personally handle
every order.
Our Guarantee
Your satisfaction is
of the utmost importance to us! We guarantee that all plants shipped
from our greenhouse are fresh, healthy & disease free. If, for any
reason you are dissatisfied with any product upon arrival, please
call us immediately & we will replace it or issue a refund.
Shipping
fees are nonrefundable.
Placing an Order &
Shipping Details - Personalized Service 1-800-430-0133
For personalized
service, please call us Monday-Friday 9-5 EST. A member of the Orchid
Select Family will be happy to assist you in making your selection or
answering any questions regarding plant availability, shipping details or
any other orchid related questions you may have. Orders may be placed
Monday-Friday. (We are closed on weekends & major holidays) We
deliver Tuesday thru Friday in accordance with FedEx service to the
specified delivery location. Saturday delivery may be available in some
areas for an extra fee. Sorry, we are unable to arrange plant
deliveries on Sunday or Monday due to the possibility of packages
being held over the weekend during the shipping process. We want your
plant to arrive as fresh and beautiful as it was when it left our
greenhouse!
We
ask that you provide all the information requested at our shopping cart
including: Desired delivery date, Name, complete address (including
apt./suite/floor number) & phone number for both yourself & the
recipient. Your contact phone numbers are very important- if
there is a problem with your order, or we have a question, we will call
you directly. Fed Ex requires the recipients phone number on all deliveries.
Please let us know if your delivery is being shipped to a
residential or business address. Please
be sure the addresses you provide us are correct. FedEx charges us $10.
for address corrections & we reserve the right pass on this cost to
your account. We cannot guarantee deliveries to incorrect addresses.
For
gift deliveries, we will enclose a gift enclosure card appropriate for
every occasion. Our cards are
beautifully handwritten, and we ask that you compose your message with a
maximum of 10 words. We are happy to take orders for future delivery dates
& will ship to arrive on, or as close to the desired date whenever
possible. (Weather permitting) As
a convenience to our customers, FedEx does not require a signature on our
packages when delivering to private residences that are not multiunit
buildings. This means that as long as the FedEx driver feels it is safe,
the delivery may be left at the home. Due to the perishable nature of live
plants, we ask that you please verify the recipient will be available to
receive their delivery. For individual orders, as a convenience to our
customers & at your request, we would be happy to contact the
recipient via phone, to announce your gift & arrange a delivery date.
VISA-MASTERCARD-AMERICAN
EXPRESS Accepted
Your
order is our top priority! Our orchids are shipped via FedEx Ground, Home
Delivery & Express Overnight Services. To ensure the health &
safety of your plant, we will select & arrange the very best service,
based on seasonal conditions & shipping destination. All plants are
shipped direct from our greenhouses in
Haledon
,
New
Jersey
.
Standard
Select Service~$14.95 per plant delivery
(ground)
Premium
Select Service ~Additonal $7.50 per plant delivery (air)
Saturday
Service~available for an additional charge-see cart at checkout
Direct
Courier Service~$10.00 hand delivery within local delivery area (if your
selected town is within our local delivery area, you will be offered this
option at checkout)
Orchid-of-the-month
club shipping rates will be quoted based on delivery destination.
Nonperishable
accessories/gifts/supplies will be shipped via ground delivery unless
otherwise specified. Due
to varying temperatures across the country & the delicate nature of
live flowers & plants, your order may require premium select
service.*During extreme temperatures in either our local area or the
delivery destination, we may elect to delay shipments until favorable
conditions exist. Should you have any questions or would like to discuss
shipping options, do not hesitate to call us!
Orchid
Select will not be responsible for shipments that are unable to be
delivered due to the following: Recipient unavailable to accept shipment
on scheduled delivery date or non response/delayed response to shipping
notices left by the delivery carrier. Deliveries
made to CA require a state agricultural inspection-please allow enough
time when placing your order for this process. We are unable to make
deliveries to
Canada
,
Mexico
,
Alaska
,
Hawaii
,
Puerto Rico
,
APO
, FPO or PO Box address.
Packing & Instructions
Each Orchid Select
plant is carefully packed in our distinctive box. All plants are padded,
insulated & staked for safety during shipment. We will include free
heat packs when shipping during cooler seasonal conditions. Our plants
will arrive, fully dressed with fresh moss & decorative seasonal
branching. Simply unpack, display & enjoy! Detailed unpacking
instructions, plant identification & care sheets are included with
every shipment.
Corporate Accounts Welcome
Looking
for a unique gift for your employees & colleagues? There is nothing
more enjoyable than the subtle beauty of an orchid plant gracing the
office or work environment. Say Thank You, Congratulations, or Happy
Holiday's Perfect for all occasions! Call us to discuss our corporate gift
programs!
Can't
decide? An Orchid Select Gift Certificate is guaranteed to please!
For details, call us toll free at 1-800-430-0133
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